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Product Questions
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What is a Steam key and how do I download/activate a game?
What is a Steam key? A Steam key is a unique code that will allow you to download a game from the gaming platform Steam, and then play it. You can download Steam here: https://store.steampowered.co...
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Placing an Order
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What are your accepted payment methods?
We currently accept following payment methods: VISA MasterCard American Express Discover & Diners China UnionPay Google Pay Apple Pay We do not currently support PayPal.
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Delivery and Shipping
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I'm ordering to Brazil. Where do I provide my CPF number?
What is a CPF number and why do I need to provide one? A CPF (Cadastro de Pessoas Físicas) number is your personal Brazilian tax identification number. You need to provide one in your order detai...
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What are your Christmas delivery dates?
We strongly recommend that customers place orders well within these dates to ensure delivery before Christmas. We dispatch from facilities across the globe and aim to fulfil orders from sites as cl...
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Why is my order in multiple packages?
Some of our products are fulfilled by different suppliers and therefore, sometimes you may receive your order in multiple parts. The packing slip inside the your parcel will show if you should be e...
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I pre-ordered a item. When will I receive it?
Physical pre-ordered items are sometimes dispatched before public release. In very rare cases, due to stock not being received, they will be dispatched on release date. If you have pre-ordered a St...
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Do I need to pay customs fees?
The short answer to this is yes! Some products shipped from the UK to other countries may incur customs duties or import taxes. These additional taxes, duties and/or fees are outside of our control...
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Returns and Exchanges
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How do I claim a refund?
Refunds for purchases made via the Rebellion Shop can be requested though our Contact Form. Please select 'Rebellion Shop' in the 'My enquiry is about...' section and fill out the questions. Wha...
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