When you'll receive your pre-order
Physical items: We often dispatch these before the official release date, so you might get them early. Occasionally, if stock arrives late, we'll dispatch on release day.
Digital items: You'll receive these via email during the week of launch.
Note: We charge for pre-orders when you place the order, not when it ships.
How we notify you
We'll email you when:
- Your pre-order ships
- Your digital product becomes available
- Any part of your order is ready
Mixed orders (pre-orders with regular items)
If your order contains both pre-order and regular items:
- Regular items ship first - We won't hold them back
- Pre-orders ship when ready - Each pre-order ships as it becomes available
- Multiple deliveries - You'll receive separate packages as items become available
This means you don't have to wait for pre-orders to get your other items.
Tracking your pre-order
Once shipped, you'll receive tracking information via email. For digital products, check your email during launch week for download instructions.
Need to change or cancel?
Pre-orders can be cancelled before dispatch. Contact us here with your order number and we'll help.