I'm ordering to Brazil. Where do I provide my CPF number?
What is a CPF number and why do I need to provide one? A CPF (Cadastro de Pessoas Físicas) number is your personal Brazilian tax identification number. You need to provide one in your order detai...Read More
What are your Christmas delivery dates?
We strongly recommend that customers place orders well within these dates to ensure delivery before Christmas. We dispatch from facilities across the globe and aim to fulfil orders from sites as cl...Read More
Why is my order in multiple packages?
Some of our products are fulfilled by different suppliers and therefore, sometimes you may receive your order in multiple parts. The packing slip inside the your parcel will show if you should be e...Read More
I pre-ordered a item. When will I receive it?
Physical pre-ordered items are sometimes dispatched before public release. In very rare cases, due to stock not being received, they will be dispatched on release date. If you have pre-ordered a St...Read More
Do I need to pay customs fees?
The short answer to this is yes! Some products shipped from the UK to other countries may incur customs duties or import taxes. These additional taxes, duties and/or fees are outside of our control...Read More