• Why is my order in multiple packages?

    Some of our products are fulfilled by different suppliers and therefore, sometimes you may receive your order in multiple parts. The packing slip inside the your parcel will show if you should be expecting any further deliveries.

  • I pre-ordered a item. When will I receive it?

    Physical pre-ordered items are sometimes dispatched before public release. In very rare cases, due to stock not being received, they will be dispatched on release date.

    If you have pre-ordered a Steam key, this are distributed the week of the game's launch. 

    Please note that payment for pre-order items is taken at point of purchase.

  • Do I need to pay customs fees?

    The short answer to this is yes!

    Some products shipped from the UK to other countries may incur customs duties or import taxes. These additional taxes, duties and/or fees are outside of our control and the responsibility to settle them is with the customer.

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