How do I claim a refund?

To request a refund, use our Contact Form:

1. Select 'Rebellion Shop' in the 'My enquiry is about...' section
2. Fill out the required information
3. Submit your request

We'll review your request and get back to you as soon as possible.

Refund policies

Digital products (Steam keys, downloads, comics)

Once you've downloaded content or activated a Steam key, we can't offer refunds.

Before processing any digital refund request, we'll check that:

• The content hasn't been downloaded
• Steam keys haven't been activated

Note: Think of digital purchases as final once you've accessed them.

Physical products

You have 14 working days from delivery to request a refund or return.

To return an item:

• Check your packing slip for the returns address
• Package the item securely
• Send it back (you'll need to cover return shipping)

Problem with your order?
Contact us immediately and we'll help sort it out.

Need help?

If you're unsure about your refund eligibility or have questions about the process, contact us here and we'll guide you through it.