Common Issues and Fixes

Why is this happening? This issue is caused by the Steam overlay playing the Kraken Awakes DLC trailer when Sniper Elite 5 is launched. Although players may not have the overlay open, it will conti...

If your game is closing in multiplayer or you're seeing an Easy Anti-Cheat (EAC) error message, there could be a few different causes. Crash dump files and log files can help us identify what is ha...

We are grateful for every report!If you are having trouble launching a level or your game on PC, please see our help for users on Steam or Xbox PC App. Sniper Elite 5 Bug Reporting Steps 1. Which p...

What is a DxDiag file?A DxDiag is a diagnostic file that helps us to determine what might be preventing your game from working as it should.It can tell us whether your PC meets a game's minimum req...

What is a crash? A crash happens when your game stops functioning and then exits itself.   How do I report a crash? Console (Xbox, PlayStation) If your game crashes on your console, you will usuall...

We are aware and investigating an issue where players are unable to launch the game from the Windows/Xbox Game applications. Please make sure your version of Windows is up to date, the Windows/Xbox...

What does it mean to 'verify' my game files, and why should I do it? When you 'verify' your game files, Steam checks to make sure that the game has all the files that it needs, and replaces any tha...

If your game is closing on startup, there could be a few different causes. Dump files can help us work out what is going on. Please only send these files if we ask for them.   What information is i...