• How do I find out my NAT type?

    What is NAT or Network Address Translation?

    NAT stands for network address translation. It is a service that is used in routers. Its purpose is to translate a set of IP addresses to another set of IP addresses. 


    What is an NAT type and why do you need it?

    Your NAT Type is tells us how accessible your local network is, and can help us to work out why online play is not performing correctly.

    There are three NAT types: 1 - Open, 2 - Moderate, and 3 - Strict. Your type is shared by your router’s NAT firewall, and interpreted by your console or PC. For example, your PC could interpret your NAT type as a Moderate but your Xbox One could interpret it as Strict.


    How do I find out my NAT type on PC?

    1. Press the Windows key and R

    2. Type the following and press Enter


    3. Type the following in the new window and press Enter


    3. Copy the IP address next to words 'Default Gateway' line. It should look something like this:

    4. Paste it into the address bar of your browser

    5. Access the settings of your modem - please note that most modem passwords are set to blank, admin, or password

    6. Find your NAT type under internet settings. This varies from modem to modem so you may need to look around a little!


    Having trouble or not seeing what you were expecting? Please let us know by replying to your Support email. We'll do our best to help!


  • How do I verify my game files?

    What does it mean to 'verify' my game files, and why should I do it?

    When you 'verify' your game files, your gaming platform checks to make sure that the game has all the files that it needs, and replaces any that are missing.

    If your game is glitching, running strangely, or not launching, it may be that it is missing a file or multiple files. Verifying your files establishes if this is the case, and replaces the files if it is.


    How do I verify my files?

    Select your platform: Steam - Epic - GOG - Windows/Xbox App



    This guide demonstrates from beginning to end how to verify your game files on Steam. 

    We recommend you do this with your anti-virus software temporarily disabled. This is to ensure that your anti-virus does not prevent files from installing by mistaking them as illegitimate or malicious. For more details on why we ask this, please visit: https://help.steampowered.com/en/faqs/view/5F3D-1477-AFF9-C4F3


    1. Open your Game Library on Steam

    2. Right-click on your game

    3. Select Properties from the menu

    4. In the Properties menu, select 'Local Files' from the left-hand panel

    5. On the Local Files page, select 'Verify integrity of game files'

    6. Steam will then verify your files. Please note this can take a few minutes!




    7. Once Steam is finished, a box like this will appear. If your game is all fine, it will appear like this:





    1. Go to your games library in the Epic Games Launcher

    2. Click the three dots next to the game's title

    3. Select 'Verify'

    When verifying has finished, please try running the game again.



    1. Select the game in your GOG Galaxy library list

    2. Click the More menu button next to Play

    3. Click Manage…

    4. Click 'Verify / Repair'

    When verifying has finished please try running the game again.


    Windows/Xbox App

    1. Open the options menu in your Xbox App and click "Manage"



    2. From here you will see this menu, please click "FILES"




    3. From FILES Please click "VERIFY AND REPAIR"




    4. Once you have selected VERIFY AND REPAIR you will be given a warning box. Please accept. You may find your files are being relocated to a different installation destination.




    If you have any trouble with completing these steps or encounter any errors, please get in touch via our Contact Form and attach a DxDiag file.


  • How do I create a DxDiag.txt file?

    What is a DxDiag file?

    A DxDiag is a diagnostic file that helps us to determine what might be preventing your game from working as it should.

    It can tell us whether your PC meets a game's minimum requirements, if has the most up-to-date drivers installed, or if it has reported any errors related to the problem you are having.

    It contains no personal data other than the name of your PC, and we will delete it from our systems once your case is closed.


    How to I create a DxDiag?

    • Click the Start menu in Windows and in the 'Search Programs and Files' or 'Run' field search for 'dxdiag.exe' and run the program.


    Image shows screenshot of 'DirectX Diagnostic Tool' window with red arrow pointing to the 'Save All Information...' button


    • This will start the diagnostic tool and it will scan your PC. When it finishes click the button which says 'Save All Information...' and save the text file to a location on your desktop.
    • Attach the file when submitting a request in our contact form, or when replying to a support email.



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