I have a problem running my game or I am missing content
We're sorry to hear you are having trouble!
PC (Steam, Epic and Windows Store/Xbox App)
Please check that your PC meets the game's minimum requirements. You can find them here on the Help Centre or on your platform's store page.
If your PC does meet the requirements, please send us a DxDiag file. This will help us to establish what might be causing the problem and give us a good overview of your system.
If you are using Steam, it is also worth running a file integrity check, and trying a re-installation.
Console (Nintendo Switch, Playstation and Xbox)
Please let us know if you are seeing any error messages and send us screenshots or photos where relevant (these can absolutely be taken on your phone - just as long as we can see what is happening!).
If you are having difficulty with downloading or installing content, please let us know if you are using any kind of external storage device.
If you need support, please get in touch via our Contact Form.
I want to submit feedback or I have a suggestion
Thank you for your interest in submitting feedback or suggestions to us! We welcome all comments!
The easiest way to submit feedback is via our Contact Form. Please indicate on the form that you are providing feedback or suggestions and remember to specify what game you are referring to.
It is also really useful when players share the reason for their thoughts: for example, 'This level is boring because...' or 'I like this because...'. This helps us to understand what a difference a change would make and why it is important.
Please note that cannot provide any guarantee that your suggestions or feedback will be implemented but we do gratefully appreciate all that we receive.
I want to report a bug
We're sorry to hear you have encountered a bug! Please report it to us through our Contact Form.
Please remember to specify what game you are referring to and what platform you are using via the Contact Form. This makes our job much easier!
Tips for great bug reporting:
- Include as much specific information as you can about the issue
- Include screenshots/photos/videos of what you're seeing - this is particularly helpful for console issues!
- If you know its affecting other players too, encourage them to report it too