We're sorry to hear you are having trouble!
PC (Steam, Epic and Windows Store/Xbox App)
Please check that your PC meets the game's minimum requirements. You can find them here on the Help Centre or on your platform's store page.
If your PC does meet the requirements, please send us a DxDiag file. This will help us to establish what might be causing the problem and give us a good overview of your system.
If you are using Steam, it is also worth running a file integrity check, and trying a re-installation.
Console (Nintendo Switch, Playstation and Xbox)
Please let us know if you are seeing any error messages and send us screenshots or photos where relevant (these can absolutely be taken on your phone - just as long as we can see what is happening!).
If you are having difficulty with downloading or installing content, please let us know if you are using any kind of external storage device.
If you need support, please get in touch via our Contact Form.