We're sorry to hear you are having trouble!
PC (Steam, Epic, GOG, Windows Store/Xbox App)
Please check that your PC meets the game's minimum requirements. You can find them here on the Help Centre or on your platform's store page.
If your PC does meet the requirements, please send us a DxDiag file. This will help us to establish what might be causing the problem and give us a good overview of your system.
It is also worth running a file integrity check, and trying a re-installation.
If you are trying to run Sniper Elite 5 from the Windows Store and experiencing issues, please check our troubleshooting tips here.
Console (PlayStation, Xbox, Nintendo Switch)
Please make sure your system software is up to date. You can see if there are any available updates for your console on these pages:
PlayStation: Go to Settings > System Software Update
Xbox: Select Profile & System > Settings > System > Updates & Downloads
Nintendo Switch: Go to System Settings > System > System Update
It is also worth restarting your console. Please make sure it has been properly shut down and restarted, rather than a soft restart.
If these do not work for you, please get in touch with us using the link at the bottom of this article. In your request, please let us know if you are seeing any error messages and send us screenshots or photos where relevant (these can absolutely be taken on your phone - just as long as we can see what is happening!).
If you need support, please get in touch via our Contact Form.