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Common Issues and Fixes

  • How do I verify my game files?


    What does it mean to 'verify' my game files, and why should I do it? When you 'verify' your game files, Steam checks to make sure that the game has all the files that it needs, and replaces any tha...

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  • I can't launch the game from Windows/Xbox Game app!


    Please make sure your version of Windows is up to date, the Windows/Xbox Game app is up to date, and please make sure you are signed in to the correct account.  Then, please try forcing your Atomfa...

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  • I want to report a crash


    What is a crash? A crash happens when your game stops functioning and then exits itself.   How do I report a crash? Console (Xbox, PlayStation) If your game crashes on your console, you will usuall...

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  • I've found a bug. How do I report it?


    We are grateful for every report! If you are having trouble launching the game or having performance issues, please see our General Guidance page for problems running games. Atomfall Bug Reporting...

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  • How do I create a DxDiag.txt file?


    What is a DxDiag file?A DxDiag is a diagnostic file that helps us to determine what might be preventing your game from working as it should.It can tell us whether your PC meets a game's minimum req...

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  • I am seeing a 'GPU device was lost' error


    Why am I seeing this error? Sometimes this error appears when the game is either not running on the correct graphics card, or your system does not meet the required minimum specifications. It can a...

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