A DxDiag helps us to check whether your system meets a game's minimum requirements, has the most up-to-date drivers installed, or has reported any errors related to the problem you are having.
- Click the Start menu in Windows and in the 'Search Programs and Files' or 'Run' field search for 'dxdiag.exe' and run the program.
- This will start the diagnostic tool and it will scan your PC. When it finishes click the button which says 'Save All Information...' and save the text file to a location on your desktop.
- Attach the file to the support form, or when replying to a support email.